• Scheduler/Patient Service Coordinator

    Job Locations US-OH-Cleveland
    Posted Date 1 week ago(11/8/2018 11:04 AM)
    # of Openings
    Regular Full-Time
  • Overview

    At Visiting Nurse Association of Ohio, we are looking for dependable, compassionate people interested in gaining experience and becoming an invaluable resource to our organization. VNA of Ohio has an opening for a Scheduler at the Cleveland office and your qualifications and skill set may be an ideal match for this opportunity.


    As a vital community resource for more than 115 years, VNA of Ohio is the most trusted home health and hospice provider. We serve patients and families in 17 counties throughout Northeast and Mid - Ohio providing care to patients, wherever they call home.


    Our compassionate staff of approximately 400 professionals, offer unparalleled expertise and experience about the comprehensive medical needs of adults and the aging population.


    The Scheduler will be responsible for scheduling and staffing in accordance with agency procedures and policies.   Duties including but not limited to the following tasks:


    • Responsible for scheduling assignments in an efficient and coordinated manner in compliance with departmental scheduling guidelines and territory assignments.
    • Retrieves voice mail messages including call-offs, visit statistics, changes in staff’s schedules, etc. Processes messages accordingly and reports information to Scheduling and/or Clinical Manager as appropriate.
    • Prepares, retrieves and prints charts as necessary for scheduling assignments.
    • Prepares and maintains scheduling books/scheduling calendars per scheduling guidelines
    • Maintains accurate and complete staffing log with current information in the scheduling database.
    • Verifies accuracy of patient information and patient availability for home visits. Communicates scheduled appointments and staff assignments to patients.
    • Ensures assignments support productivity standards
    • Maintains appropriate communication with Scheduling and/or Clinical Manager regarding scheduling problems and other patient related matters
    • Enters data into EMR to maintain accuracy of clinical information.
    • Maintains confidentiality of patient information.
    • Performs other duties as assigned.



    Qualified candidates must:

    • Knowledge of medical terminology required.
    • Proficient with Microsoft applications – excel, outlook and office.
    • Experience working as part of a team and working effectively with persons and communities from diverse cultural, social, and ethnic backgrounds. The ability to work in a complex institutional structure requiring significant collaboration.
    • Strong planning and organizational skills.  
    • Demonstrated ability to work well under pressure, within strict time parameters, and with a strong attention to detail.
    • Ability to work independently with minimal supervision.
    • Demonstrated ability to maintain strict confidentiality.  



    •  High School Diploma or GED.
    • Prior experience in home care and healthcare staff scheduling preferred


    Interested candidates can apply via our website at www.vnaohio.org (preferred method) or by emailing your resume to Careers@vnaohio.org


    We offer a competitive salary and generous benefit package including medical, dental, tuition reimbursement and 403B.

    You can learn more about VNA of Ohio at www.vnaohio.org

    VNA of Ohio is an Equal Opportunity Employer and a Drug Free Work Place.




    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.